Case studies
How Grandeur IT Solution PLC solved real business challenges and delivered measurable impact for our clients.
ERPMulti-branch retail distributor
Challenge: Six branches ran separate spreadsheets, causing stock errors and month-end closing that took two weeks.
Solution: A unified ERP with central inventory, automated payroll and live management dashboards.
70%
faster month-end close
35%
less stock loss
1
source of truth
CRMCustomer service centre
Challenge: Calls, walk-ins and tickets were logged on paper, so follow-ups were missed and teams lacked visibility.
Solution: A CRM with call logging, ticket dispatch, shift handovers and real-time alerts to every team.
2x
faster response
90%
tickets tracked to close
24/7
team visibility
ERPTransport payment network
Challenge: Cash fares were hard to reconcile and owners had no reliable record of daily earnings.
Solution: NFC fare cards, agent float wallets, owner payouts and finance approvals in one system.
100%
digital fare records
Daily
owner settlements
Live
finance reporting
CRMShopping mall operator
Challenge: Visitors were anonymous and promotions could not be measured or targeted.
Solution: Membership wallets, loyalty points, referrals and targeted SMS campaigns linked to guest WiFi.
3x
repeat visits
40%
campaign uplift
Full
visitor insights
Project outcomes
40%
Faster month-end close
3x
Quicker customer response
98%
Staff adoption after training
0
Data lost during migration
"Stock and sales from every branch now sit in one dashboard. We reorder before shelves run empty."
Operations Manager
Retail group
"Our CRM shows every customer call and job in one place, so nothing falls through the cracks."
Customer Service Lead
Service company
"Payroll and fleet costs that took a week now take an afternoon."
Finance Director
Transport operator
